Cancellation policy

Some items in our store may be offered to you on a deposit or a pre-order. This cancellation policy lays out how you can change or cancel these kinds of purchases. 
Deposit
When you purchase an item that is "In stock" and opt to pay an initial deposit, we authorise your payment method before fulfilling the order. You can contact us to advise on how long you would like us to keep the item before delivering. Once the time period has passed, we will charge your payment method for the full amount and organise delivery. When you purchase an item that is "Made to Order" and opt to pay an initial deposit, we authorise your payment method before fulfilling the order. Once the item has been made we will charge your payment method for the full amount and organise delivery.
See our returns policy for more details on returns and refunds.
Pre-orders
When you purchase a pre-order, you are buying an out-of-stock or soon-to-be-available product not yet in inventory. We will collect a partial deposit at checkout, store your payment method, then fulfill and charge the full or remaining payment at a future date.
You can cancel a partially paid pre-order order that has not yet been fulfilled. If the order has been fulfilled, then you can't cancel the order, but you can request a full or partial refund. See our returns policy for more details on returns and refunds.